Prison Communication
Securus Technologies – Ensuring Professional Customer Service and Superior Products and Services
June 30, 2017

For years, the field of inmate communications and crime prevention technology didn’t saw as much advancement as it was supposed to witness. There are many companies out there that are providing products and services to the correctional sphere, but Securus Technologies offer one of the most advanced and comprehensive ranges of services to the correctional space. The company invests heavily into research and development to ensure that the firm’s products and services are superior in quality and service to the provided by the counterparts.


Having started its operations in 1986, Securus Technologies is relatively younger than many other companies in the field but has grown substantially in the last few years due to its effort to provide only the best to the correctional space. It has been able to reach out to a broad customer base in the last few years, and at present over 2,600 correctional facilities use its services and 1.2 million rely on the inmate communications services offered by Securus Technologies.


Securus Technologies in its advent to provide superior products does not forget the importance of customer service and has a separate customer service department based in the United States itself. The company does not outsource its customer service department, which helps the company to provide superior, attentive, and responsive customer service. Securus Technologies even won the Gold Stevie Award for the best customer service, which helped the company to stand out in the highly competitive market.


Securus Technologies also published a web release recently where it shared with the target audience what the law enforcement officers feel about the company by taking the comments of the officers from the letters they wrote to the company. It showcased what the law enforcement personnel feel about the services of the enterprise, and how it has helped the law enforcement agencies to bring the crime rate down substantially in the past few years using the products and services of Securus Technologies.